Protect long-term performance
Warranty, maintenance and after-sales coordination
Warranty coverage varies by product, manufacturer, installation scope and approved commercial terms. Written quotation and handover documents remain the controlling records.
- 1. Record the product and projectKeep quotation, invoice, model, batch, installation date, photographs and handover documents.
- 2. Describe the issue clearlyProvide location, affected area, date first noticed and relevant operating or weather conditions.
- 3. Technical reviewThe team reviews whether the matter relates to product, installation, maintenance, site conditions or another interface.
- 4. Inspection or evidence requestAdditional photos, measurements, samples or a site visit may be required.
- 5. Resolution planApplicable action is confirmed according to the supplied product, approved scope and written warranty terms.
Warranty may not cover
- Unapproved modification or misuse
- Damage from unrelated trades or impact
- Failure to follow maintenance requirements
- Water entry or movement from external building defects
- Natural wear, consumables or cosmetic changes outside written terms
Request support
Include your invoice or quotation reference, site location, product name and clear photographs.
Start support request